If you use the “Setup.exe” to fail to install the driver, please try to manually install the driver. Then you can download the diver on our page and run the setup.exe to install the driver.
You will see the “Generic Bluetooth Enumerator”, which means that didn’t install the driver.
Then it will guide you to reboot the computer.Please remind to click the “Delete the driver software for this device”. Please right-click the “ TP-Link Bluetooth 5.0 USB Adapter”, then please click the uninstall, it will need you to reboot the computer.(How to open the device manager: Click the Start Search “ Device Manager” ) Open the device manager, you can see the Bluetooth show here.Please try the following steps to reinstall the driver. If you can’t successfully install the driver or the Bluetooth show normal on the device manager, but actually it's not working. In Device Manager, even if there is a Bluetooth icon, the Bluetooth may not be successfully installed.īefore you successfully install the driver, it will show “Generic Bluetooth Adapter”.Īfter you successfully install the driver, it will show “TP-Link Bluetooth 5.0 USB Adapter”.
However, in some special circumstances, the driver may installation fail.Ģ. The UB500 driver can be installed only when the computer is connected to the network. Note: There are two things you need to be aware of when you start installing the device.ġ.
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